Why Outsource?

Top 25 reasons why businesses outsource:

1. Reduce overheads, free up resources

2. Avoid capital expenditure

3. Improve efficiency

4. Offload non-core functions

5. Get access to specialised skills

6. Save on manpower and training costs

7. Reduce operating costs

8. Improve speed and service

9. Establish long-term, strategic relationships with world-class service providers to gain a competitive edge.

10. Enhance tactical and strategic advantages

11. Focus on strategic thinking, process reengineering and managing trading partner relationships

12. Spread your risks

13. Provide the best quality services, products and people

14. Be reliable and innovative

15. Provide value-added services

16. Increase customer service satisfaction

17. Avoid the cost of chasing technology

18. Leverage the provider's extensive investments in technology, methodologies and people

19. Benefit from the provider's expertise in solving problems for a variety of clients with similar requirements.

20. Focus scarce resources on time-critical projects such as application re-engineering

21. Obtain needed project management and implementation consulting expertise, along with access to best practices and

proven methodologies

22. Reduce the risk of technological obsolescence and increase efficiency by consolidating and centralising functions

23. Keep pace and minimise the impact of rapid changes in applications and standards

24. Extend the reach to more trading partners quickly and efficiently

25. Reduce the overall IT management burden while retaining control of strategic decision making.

 

Why do companies Outsource?

There are obviously many reasons why companies outsource to India or to other offshore destinations. But what are the primary reasons? Here are the primary benefits of outsourcing:

Get top quality customer relationship management solutions at extra low offshore development rates that can essentially cut your overall project costs.

Concentrate on your company's core efforts and on strategic planning and respond to market opportunities faster.

Increase your capacity to grow without increasing your company's personnel and associated issues.

Get access to high quality, well trained resources with wide and deep experience in a wide variety of customer service models and new and appropriate technologies.

Customer Lifecycle Management

Helios Outsourcing offers a seamless experience across a range of customer interaction channels. How quick you respond to change defines your ability to nurture customer relationships. What is required is an integrated approach to managing your customer relationship. Helios’s Customer Lifecycle Management model is an integrated framework that manages every single instance of your customer relationship spectrum.

Most delivery models simply focus on the short-term business goals, thereby, missing the big picture in terms of customer experience across relationships. What is required is an in-depth understanding of the customer's needs and behaviour. Helios Outsourcing’s integrated solution is designed to ensure market adaptability, competitiveness and assured business returns whilst also retaining the primary benefit of outsourcing to India.

From a business viewpoint, Customer Lifecycle Management translates into reduced service costs, increased business and enhanced profitability. From the customer viewpoint, it translates into customer delight and enhanced customer satisfaction.

Call Centre Continuity Services

Natural disasters, man-made disasters, sabotage, terrorism..... In today's highly complex and uncertain world, any amount of downtime can mean lost productivity, lost revenue, lost customers, and lost opportunities. If your business lives and dies by the telephone, your call centre needs to be working, or your clients may disappear fast. How much downtime can your business afford?

It is the responsibility of every executive, director and manager to put the business continuity backbone, whether it's call answering, telesales, teleservice, telemarketing or telesupport, in place to protect the interests of stakeholders and shareholders alike. It is their responsibility to ensure that business is back, up and running quickly after an unplanned event or disaster has occurred.

Helios Outsourcing provides proven strategies, services, and technologies to reduce your exposure and vulnerability; helps protect your mission-critical operations against diverse downtime threats, and ease your recovery if an unforeseeable catastrophe strikes. Helios disaster recovery and call centre continuity services can be customised to suit your unique requirements and threat perceptions.

Helios's call centre continuity services comply with the latest regulations mandating business continuity, satisfying the requirements of Basel II, HIPAA, and the Turnbull Report recommendations. For all of your call centre services, be it business as usual or business unusual, Helios is always around

Call Centre Services delights more by the day!

The heightened level of satisfaction and more importantly delight for call centre services in the domestic call centre industry is positive and negative news at the same time. The positive or the negative depends upon the point of view that you want to look from. Clients within the country who in the past viewed call centres as a value added benefit that they don’t necessarily have to provide their customers have changed that perspective. With customer contact becoming the most important aspect of any business, providing the right service is essential for any business and this is where call centres are being differentiated today. Gone are the days of ‘sweatshops’ providing service at throwaway prices – clients have started realizing that quality does come at a cost and those who have invested are today happy businesses with customer delight being the forefront of their operations.

Helios Outsourcings has been working in the call centre sector for nearly a decade now. We have noted that the quality of call centre services has developed infinitely in the recent years. Many offshore call centres have realized that quality is the only guarantee for continued work and projects. Without a proper procedure that takes care of the outsourced call centre work, and the upgrading of that process to make accommodations for the latest innovations in technology, no call centre service unit can survive.

Better Customer Response at Call Center

Call center units across the industry are trying out different methods to cut down on the errors that are associated with answering service. In this regard, we have received a lot of benefit from our Customer Relationship Management (CRM). Our CRM experts have devised reporting structures that optimize the work done by our BPO agents. We like to monitor their work and then schedule their tasks according to their ability and availability. Our CRM systems help the phone answering agents to maintain better and healthy relationships with our customers by providing them with regular updates about new product launches or offers and rebates.

We use the CRM to generate predictive dialing from the outbound call center desk as well. We are a call center unit that likes to keep our customers and clients in the loop at all points. The CRM helps our call center processes to be more focused because we make considerable use of office emails and chat to coordinate with each other. All of these emails and chat transcripts can be recorded and used for office work. Such methods leave very little ground for misunderstanding or leakage of instruction. Our aim is to provide the best BPO service to our customers and we leave no stone unturned to achieve that.