Natural disasters, man-made disasters, sabotage, terrorism..... In today's highly complex and uncertain world, any amount of downtime can mean lost productivity, lost revenue, lost customers, and lost opportunities. If your business lives and dies by the telephone, your call centre needs to be working, or your clients may disappear fast. How much downtime can your business afford?
It is the responsibility of every executive, director and manager to put the business continuity backbone, whether it's call answering, telesales, teleservice, telemarketing or telesupport, in place to protect the interests of stakeholders and shareholders alike. It is their responsibility to ensure that business is back, up and running quickly after an unplanned event or disaster has occurred.
Helios Outsourcing provides proven strategies, services, and technologies to reduce your exposure and vulnerability; helps protect your mission-critical operations against diverse downtime threats, and ease your recovery if an unforeseeable catastrophe strikes. Helios disaster recovery and call centre continuity services can be customised to suit your unique requirements and threat perceptions.
Helios's call centre continuity services comply with the latest regulations mandating business continuity, satisfying the requirements of Basel II, HIPAA, and the Turnbull Report recommendations. For all of your call centre services, be it business as usual or business unusual, Helios is always around
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