Investing in BPO Technology

Helios Outsourcing would choose smart work over hard work. We are a call center services provider that believes that the call center sector today needs tools. It’s not just about having quality telemarketing or lead generation agents. It’s about providing them with the correct and efficient tools to do something better than our rivals. That is why technology is so important for us. We make regular updates to the BPO service technology that we use and continually update that to make room for innovation and upgrades. Our answering service team is equipped to handle large call volumes without missing any calls. The hold time and other details are worked out through the web-enabled technology used by the inbound call center desk.

The technological investments that we do always find favor with the clients. Many of them hire us again after we are through a telemarketing or lead generation project. Sensing our affinity to cutting-edge technology, they also expand the call center services that they need. They take us on-board for help desk services and web marketing services as well.

Our technological weaponry also breeds ground for training the BPO agents working for us. We have extensive training sessions to make them comfortable with the use of equipments and software. These training sessions last a life time and build careers in the BPO service sector.

Lead Generation through Social Media

The social media networks are treasure troves of lead generation. Helios Outsourcing realized the power of the social media platforms well before it became such a rage with call centers. We have conducted sales lead generation for clients through Facebook and Twitter. The results have been encouraging and our clients were a satisfied lot. They could see the positive buzz about them on the internet through the mention of their brand names in discussions and forum posts. As a matter of fact, we have achieved success not by posting mere web-links and threads. Our BPO agents have made an all-out effort to network with the friends and followers that we have on our page.

Come to think of it, we have relied on corporate and personal profiles for lead generation on Facebook and MySpace. In the process of sales lead generation, we have taken care not to violate the norms and policies of these social platforms. We respect the privacy of the users on these platforms and steered clear of malpractices as such. It did not dent our reach in any way because our call center agents were always sure about their target demographics. We have our procedures for these social networks that are unique to our BPO.

Our clients have always praised our no-nonsense attitude to social media. We detest the practice of making empty promises to our clients and cringe back when we have to deliver. We set even expectations and meet them