You might be thinking hiring a BPO firm lately. What with the customers becoming demanding, an answering system may be just what you need. But there are some considerations that you need to think of before you hunt out a call center. A major part of this consideration is what kind of telemarketing work you want the BPO service to do for you.
If it’s on a massive scale, you will need a firm that has technological back-up. However, if you need telemarketing services in a niche area, you might as well hire call center services that has done such projects in the past: a firm with skill and expertise.
Helios Outsourcing comes in handy exactly for these reasons. We have handled call center projects of all genres. That is why we have a wide experience in the telemarketing sector. The bigger names of the business have hired our telemarketing services and come out with a good taste in the mouth.
We believe they had a good experience with us because they have used our call center services later on as well and also recommended us to various other clients. We endeavor to work closely with our clients because we believe in tailor-making our BPO service to the needs and requirements of the clients.
Saturday, August 28, 2010
Home-based Answering Service
The BPO sector has always been a mutating industry. Trends change here before they can dig in their heels and settle down! With the availability of faster internet at almost all places, the concept of working from home has caught on in the call center world. Answering service agents now have the liberty of working from home with just a computer and a high-speed internet. While this trend has not really found a favor with Helios outsourcing Services, we are a BPO service firm that never says never! We are keeping close watch on an interesting emerging trend: we noted that happy phone answering agents make for happy customers as well. When the agent feels good about working from home, that good feeling translates to something positive when they are interacting with the customers.
Home-based answering service agents have some factors going for them. Generally the more experienced and matured phone answering agents take on the task of working from home. So, the call center can get the chance of working with someone who knows the job well. BPO agents also produce more when they are working from home. That is so because they are not distracted by the buzz of activity around them in the office. They also save up on commuting time. Such agents also tend to stick to a particular BPO service firm. They do not change jobs once they get settled. If you consider the agents working from the office, they have this tendency to look for a change every now and then. The retention rate is much higher for work-from-home agents.
Home-based answering service agents have some factors going for them. Generally the more experienced and matured phone answering agents take on the task of working from home. So, the call center can get the chance of working with someone who knows the job well. BPO agents also produce more when they are working from home. That is so because they are not distracted by the buzz of activity around them in the office. They also save up on commuting time. Such agents also tend to stick to a particular BPO service firm. They do not change jobs once they get settled. If you consider the agents working from the office, they have this tendency to look for a change every now and then. The retention rate is much higher for work-from-home agents.
Helios Storms Social Media
Helios Outsourcing has stormed social media platforms by achieving what no other call centre outsourcing firm has done anywhere in the world. In just 20 days since its launch across social media platforms such as Facebook, Twitter & YouTube, Helios has superseded what every single Outsourcing Firm has achieved around the world.
Facebook, a social networking website launched 6 years ago and boasting of over 500 million members was Helios Outsourcing’s first focus. Through its dedicated brand URL www.facebook.com/heliosoutsourcing Helios created an engaging page encouraging the call centre community from around the world to participate and join in a social networking community. With fanbase being a clear indicator of a brand’s success on the social platform, Helios stunned everyone by acquiring nearly 5,000 fans in just 20 days! The number of fans Helios now has is second only to oneoutsourcing firm – a global conglomerate with over 125,000 employees proving that size doesn’t matter as much as substance.
Twitter, a social networking and microblogging website having over 100 million users was Helios Outsourcing’s next focus. Sometimes described as the SMS of the internet, Twitter’s famous for brands to engage with the general audience using brief and concise updates and messages. Once again, Helios made a significant mark on Twitter by acquiring over 5,000 followers in just 3 weeks – The highest for any Call Centre Outsourcing firm or Call Centre Consultancy firm around the world.
YouTube, a video sharing website created about 5 years and home to over 1bn videos is a great platform for brands to engage with their target audience through motion pictures – the time tested process. Helios created specific content targeting a variety of audience including Indian Call centres, those looking for Call Centre Jobs as well as Call Centre Outsourcing professionals. Through a range of professional videos as well as humorous and entertaining staff videos, Helios’s YouTube channel recorded more views than the entire Call Centre Industry. At last count, there were over 30,000 views recorded for all of Helios’s videos in total.
Overall, Helios’s presence on the social media platform has taken off to a fantastic start and with the support of our now loyal fans and followers, we intend to achieve what no other call centre has ever achieved before.
Facebook, a social networking website launched 6 years ago and boasting of over 500 million members was Helios Outsourcing’s first focus. Through its dedicated brand URL www.facebook.com/heliosoutsourcing Helios created an engaging page encouraging the call centre community from around the world to participate and join in a social networking community. With fanbase being a clear indicator of a brand’s success on the social platform, Helios stunned everyone by acquiring nearly 5,000 fans in just 20 days! The number of fans Helios now has is second only to oneoutsourcing firm – a global conglomerate with over 125,000 employees proving that size doesn’t matter as much as substance.
Twitter, a social networking and microblogging website having over 100 million users was Helios Outsourcing’s next focus. Sometimes described as the SMS of the internet, Twitter’s famous for brands to engage with the general audience using brief and concise updates and messages. Once again, Helios made a significant mark on Twitter by acquiring over 5,000 followers in just 3 weeks – The highest for any Call Centre Outsourcing firm or Call Centre Consultancy firm around the world.
YouTube, a video sharing website created about 5 years and home to over 1bn videos is a great platform for brands to engage with their target audience through motion pictures – the time tested process. Helios created specific content targeting a variety of audience including Indian Call centres, those looking for Call Centre Jobs as well as Call Centre Outsourcing professionals. Through a range of professional videos as well as humorous and entertaining staff videos, Helios’s YouTube channel recorded more views than the entire Call Centre Industry. At last count, there were over 30,000 views recorded for all of Helios’s videos in total.
Overall, Helios’s presence on the social media platform has taken off to a fantastic start and with the support of our now loyal fans and followers, we intend to achieve what no other call centre has ever achieved before.
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