The right kind of ergonomics can help call centers reduce stress at the workplace. Ergonomics in the construction of the cubicles and the chairs can help BPO units keep physical stress at bay. Physical stress does not always mean that you will have to do physically demanding work. You can sit at a cubicle and keep tapping away at your keyboard and still feel fatigued. There are a number of physical conditions that can eat into your telemarketing productivity. Spinal cord problems, neck and shoulder pain and thoracic issues are quite common among the call center agents. It is the responsibility of the management to ensure that this niggles and injuries do not happen.
Call centres must always spend the right amount of money to get the ergonomics right. Without the proper seating and working conditions for the call center agents, the work can be affected. Telemarketing agents have to work continuously for long hours. Unless they are comfortable in their seats and have the right body posture, the stasis in their seats will get to them. It will tire them off easily and they will need to take comfort breaks more frequently. This further cuts into the telemarketing services productivity. If these ergonomics continue for days, the work will become a sort of trouble for them. Helios Outsourcing is very particular about this.
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