The rising popularity of the BPO sector in mass culture is testimony to the fact that call centers are a way of life now. More members of the audience relate and identify with the characters on the stage or on the screen when they represent the world of business process outsourcing. A rising number of American viewers are curious about the life and times of the offshore telemarketing agents that they talk to on a daily basis. The success of the NBC show ‘Outsourced’ is a proof of the fact that people are waking up to accept the offshore BPO service world as part of the reality. With more viewers getting hooked to such shows, you can be prepared to view different takes on this interesting world.
- Bpo , Call Center , Offshore call cenre
What makes these shows so popular in the West? The single answer to this is curiosity. When the average American relies on a call center agent located thousands of miles away to get their micro-oven and refrigerator fixed, they want to know more about these BPO agents who help them out. They want to know about the lives of the telemarketing agents and how they run the industry. They want to know the BPO service quirks and idiosyncrasies. The combined effect results in some astounding success for the show makers. Their success, in turn, fuels more desire in others to explore this subject.
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