The need for education can never be undermined. Even for professionals, there is no end to how useful a formal education is. There are many call center agents who have started working without completing their formal education. The BPO communities across the globe are coming out to help these telemarketing agents to complete their education. The agents are provided with funds and other necessary help to attend schools and get their education complete. They may choose to study during the day and work graveyard shifts. The call centers are allotting their shifts in a way that makes it easier for these agents to be there in class.
It is important for the call center agents to complete their education because of several reasons. First, there can never be a substitute for what you can learn in class. Second, to go ahead in telemarketing services and contribute better to the BPO you are working for, you need to be educated. In that absence, you will get stuck after a particular phase in your career. You may never be able to get the time that you have now. Through career counseling and proper guidance, the business process outsourcing community hopes to get more agents into schools. This will also improve the talent pool in the telemarketing sector.
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