We are always writing about the BPO business. Today, let’s talk about the people who make that possible: the call center agents and employees! How can they improve their work? Here’s a short guide:
- Attempt the tougher part of the job first. Make those lead generation calls to the customers you think are difficult to tackle. Once you get those out of the way, you will feel less burdened to call the others!Telemarketing services is about concentration. When you are not working, listen to music or read books. Let your brain wander. That way, when you are back at the work station, you can deliver to the best of your ability.
- Exercise keeps the energy levels high. After working for long stretches at the call center, your body needs some release. Make sure you do some brisk walking for about 30 minutes in the morning. Indulge in some free-hand exercises, too.
- Your work desk is a reflection of your personality and state of mind. A cluttered desk confuses the mind and you end up mixing up your call center services. Keep the desk in order so that you know the sequence of your daily work.
- Keep meetings and other appointments in your schedule. Avoid last minute additions and modifications. Customer service or lead generation both happen to be jobs that have a time factor.
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