The debate over the question of offshore BPO outsourcing has brought one important conclusion to the surface. The call center industry is now renowned for being the best bet to revive a dying economy. This is true not just for the call centers in the third world countries. The same can be said about the domestic ones in USA. Otherwise why would the American political establishment be in such a raging war over the question of business process outsourcing? The way things are, the Obama administration is somehow sure that they can bring down the unemployment percentage only by getting more of telemarketing projects.
What has brought out this dependence on BPO? Often touted as the least reliable when it comes to pursuing careers, the contribution of the call center industry during the recession is what turned the tide in their favor. It’s diversification into various call center services, other than the customary voice calls, has managed to get in more clients. The business process outsourcing firms are now working on core business projects, the ones that make or break companies. They are getting to be more elite in their standing when it comes to contributing towards the national income.
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