Contact Centre Solutions :
Today, customers contact companies by calling, emailing, chatting online, visiting websites, faxing and even instant messaging. A contact centre is a centralized office used for reception and transmission of large volumes of requests by telephone. Inbound Contact centres deal with product support and customer enquiries. Outbound contact centres deal with telemarketing of products and/or services. In addition these contact centres collectively handles letters, faxes, live chat, and e-mails.
A contact centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. Most major businesses use contact centres to interact with customers.
A contact centre, also known as customer interaction centre. Through contact centres, valuable information about company are forwarded to the appropriate department or staff.
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