BPO Predictions That Came True

There are a couple of BPO predictions that have come true in 2010. Experts in the call center industry had predicted that the volume of business process outsourcing business will increase as the recession weakens. That is exactly what happened. As the business firms in the countries like USA and UK got back into the cash-rich model of business, they were more open to hiring call centers for customer services and lead generation. The fresh demand for call center services managed to salvage many BPO companies from going down. There were more telemarketing projects for the smaller firms to work on and stay afloat.

The second prediction for the call center industry was that smaller and mid-level companies will take to hiring call centers. In the initial days of BPO work, only the high-end companies would hire call center services. But the ability to afford the low-cost customer services and lead generation has made it possible for the smaller firms to get call center partners onboard. This has further expanded the volume of telemarketing services that was there to be done. More projects meant better revenue for the business process outsourcing industry. That is what explains the stupendous success of the industry in 2010. Hope there’s more to follow in the coming year!