Lead generation campaigns can be better managed affairs if the call centers doing those focus on the customers. Too many call center units spend their resources in trying all the sales lead generation tools that they know of. They feel that they can tap all the tools available and make a deeper impact on the profit graph. However that is a flawed concept. We have noticed that telemarketing campaigns can yield better returns on investment (ROI) for most BPO units if they strategize their marketing mix according to the customers that they are planning to target. The procedures that they want to follow depend on the nature of the telemarketing services that they are hoping to provide.
Helios Outsourcing has done lead generation projects for B2B and B2C clients. There is a marked difference in how a call center should approach these disparate areas of sales lead generation. While online lead generation may work for a business that is selling services that cater to an elite class of consumers, telemarketing calls are more suited for fast moving consumer goods (FMCG). That is why it is important to choose the right tool and that is to be determined solely by the consumers that you hoping to target.
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